There are a myriad of telephone systems available today with a wide range of features. There is no “one size fits all”. The system that is right for your business depends on your specific needs. Multi location customers may be interested in networking and easy call flow between all offices. Call centers will be more interested in routing calls to agents and having detailed reporting on call activity. Real estate companies need mobility features for their agents. The list goes on and on.
At One Source Communications we want to understand your needs before presenting any recommendations for your business communications. Once we have a solid concept of what will help your business we can design one of systems to operate in a way most beneficial to you.
 The industry buzzword is telecommuting. Most of us just think of it as working from home or on the road. Whether you have individuals working from home or entire offices spread out geographically you can now bring your people together from a communications perspective as if they were all in the same building – no matter where they are.
It is now easy to utilize all of the features you have in the office with people out of the office. People at virtually any location can answer calls, transfer calls, intercom, page – just as if they are in the building.
This level of mobility and connectivity can benefit businesses in many ways. The advantages can be cost related, such as consolidation of receptionist duties, reducing office space, and reducing toll calls. They can also be efficiency related – easy handling of calls over a network of offices can streamline communications. This saves time and projects a very professional image to your callers.
- Simplify and consolidate multisite management
- Have multisite distributed call centers & workgroups
- Communicate as if everyone was in the same location
- Better utilize employees across locations
- Help your customers reach the right person the first time
- Unified dialing plan across all locations
- Shared Operators / Receptionist across multiple locations
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