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Altigen

The All-in-One Phone System.

The AltiServ™ platform is the foundation of every AltiGen phone system, pre-packaged with powerful functionality. The telephone system includes all standard PBX functionality, and can support all Voice over IP (VoIP), analog, or a combination of both. The phone system is easily scaled in both size and capability. All day-to-day management of the phone system can be handled in-house.

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AltiGen’s VoIP Business Phone Systems include:

Microsoft Windows Server-based IP PBX
Windows Telephony Clients
Automatic Call Distribution
Call Recording
Distributed Architecture that can grow as your business demands
Unmatched Mobility solutions for remote workers
Voice Conferencing

Visual Voicemail
Auto Attendants
Interactive Voice Response (IVR)
Comprehensive call reporting
Unified corporate appearance for multisite businesses
Windows-based administration for simplified extension and multi-site administration

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Telephones

IP 710 Telephone		IP 705 Telephone
	AltiGen's award winning Voice over IP telephone provides paging, intercom, busy lamp fields, and much more. Click here for brochure.		The IP 705 is a standard desktop IP phone designed exclusively for AltiGen VoIP phone systems. Click here for brochure.

VoIP Softphone			AltiTouch™ 510 Telephone
	AltiGen systems include call control software (AltiView). This same software can be easily upgraded to become a softphone.			AltiTouch 510 telephones make executive level features and capabilities affordable enough for every user. Click here for brochure.

Call Control Software for End-Users

AltiView			AltiConsole
	Our desktop software provides call control, voicemail management and “screen pops”. AltiView is included with every system.			Our included operator software makes it easy to juggle calls and know who is calling. It even works with multiple locations.

Call Center Software

AltiAgent™ and AltiSupervisor™		Advanced Routing/Call Distribution

	Our agent software will help your team professionally answer calls with real time statistics and advanced caller info. Supervisors have complete control with live views & monitoring of agent status, call queues and performance statistics.		Route your customer calls automatically by caller id , account number and more to the right employee every time.

Call Monitoring			Software Development Kit (SDK)
	When enabled, our supervisor software can allow managers to selectively monitor live calls even when out of the office.			Custom integration with AltiGen's phone system is possible using our Software Development Kit.

Call Recording & Voicemail

Call Recording			Voicemail
	Our unique design makes it possible to automatically record individual or all calls without overpriced “bolt on” systems.			AltiGen's innovative design provides unlimited voicemail. Never worry about “Voicemail Ports” again!

Reporting Options

AltiReport™

Call Detail Record (CDR) Reports

AltiReport is a web based reporting application with advanced reports and queries to measure call center performance.

Every AltiGen system includes as standard a Call Detail Record application to maintain a history of all call activity.

Phone System Management Software

AltiAdmin™
	The AltiWare administrator (AltiAdmin) allows you to easily manage all switching, extension, workgroup, and messaging functions using intuitive windows that guide you through the configuration steps for each feature. AltiAdmin communicates with the AltiGen phone system via TCP/IP, allowing you to remotely manage your phone system from virtually anywhere.

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